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Privacy Notice

Effective Date: 2/4/16 (updated)

This privacy notice discloses the privacy practices for www.musadirect.com. This privacy notice applies solely to information collected by this website, except where stated otherwise.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this website. We only have access and collect information that you voluntarily give us via email, telephone or other direct contact from you. We will never rent, sell or give away private information to anyone.

We will use your information to respond back to you, to confirm shipping address, update you with order status, ask other questions related to your order, and email you new product updates. We may also call you to grade the feedback of our services. By gathering personal data collected from our site, we will create a more unique and efficient shopping experience for our buyers.

I repeat, we will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about promos or special offers, new products or services, or changes to this privacy policy.

Email:

We will be using MailChimp to update you with our product updates, new styles, and promotional offers. MailChimp is an email marketing software (EMS) which is used to send product and service updates. At any time you receive these emails, you have the option to unsubscribe at the bottom of the email you received from us. You can also email us directly to remove you from our listing.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us directly via email or telephone provided on our website (at the bottom of our homepage). You may contact us to see what data we have about you, if any, change or correct any data we have on you, have us delete any data, and/or express any concerns we may have on you or the company.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Sensitive information such as credit cards and licenses is kept on a secure network, and shared with only administrators within the company. That information is encrypted and transmitted to us in a secure way.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Notification of Changes

Whenever changes are made on our privacy policy, we will contact those individuals/companies associated that we felt the need to change the policy; meaning, we will only change our privacy policy only to those companies who may have put in a complaint.

Registration

In order to use this website, a user must first complete the B2B wholesaler registration form. Upon registering, a user is required to give certain information (ex: company name, personal name, billing/shipping address, and email address). This information is used to contact you about the products on our site in which you have expressed interest.

We advise new members to use passwords NOT associated with their bank or actual email accounts, so please passwords that is unique to this site.

Orders

We will request information from you on our order form. To make a purchase from us, you must provide accurate contact information (company name, billing and shipping address, contact number, email address, an method of payment). If you are paying with a credit card, you will be asked to fill out a credit card authorization form (credit card number, billing zip code, security code). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Other method of payments include PayPal, money orders, company check, and bank wire transfers. We do not accept personal checks. If paying with company check and bank wire transfers, we will ship as soon as the payment clears into our account. It may take 2-4 days, depending on a few variations: day and time it was sent, if it was transferred for immediate transfer or for a later date, and whether or not it was a domestic or international bank.

Cookies

We use "cookies" on this site to enhance user navigation and monitor customer usage. A cookie is a minute piece of data stored on a site visitor's hard drive as text files to help us improve your access to our site and identify repeat visitors to our site. For example, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to target the interests of our users to enhance their productivity on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site

Links

This web site contains links to other sites such as our social media pages: facebook, twitter, instagram, pinterest, and linkedin Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time we will conduct surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate, therefore disclose this information. Information requested may include demographics (ex: age, zip code), contact information (ex: city/state, name) and gender (male or female). This information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use of this site.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 323-325-7842 or via email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it