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20% off whole sale clothing
FAQS

frequently asked questions

Does it cost money to become a member?

Registration is FREE. All applicants must have wholesale license document.

How do I place an order?

1. Web - Add items to cart and submit order. Email confirmation will be sent.

2. Email - All purchase orders can be sent via email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

I need to make a change to my order. How can I do that?

To make any changes to your order(s), please contact us immediately via email (include invoice number). We generally process orders within 24 hours.

I just placed an order. Can I add another item to it?

If package has already been shipped, we will be unable to do so.

An option is to start a new purchase order if this is the case.

How can I get price?

For price inquiries, contact us via email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it  

Price discounts are offered and available for large quantity orders. 

What's the Minimum Order Quantity ?

Minimum order is ten pieces any color.

What if I lost my password?

Contact us via email and a reply email will be sent to you with a temporary password.

How can I calculate shipping costs?

Shipping costs can be calculated for UPS customers only.

How can I track a package?

Tracking numbers  and receipt numbers are provided via email.
Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more info.

For international packages, due to the uncertainty of accurate delivery times,
it is recommended to contact your cargo provider for details. 

Item is out of stock for this one color. What can I do?

You can now check shipment schedule located on the top of homepage. Shipment schedule updated regularly.

When will my order ship?

All orders will be shipped within 1-2 business days of purchase (depending on availability of merchandise).

Can I return or exchange merchandise?

Sure you can! See Return & Exchanges for more details.

All cash refunds must be made in person.

Will I have to pay international taxes & duties?

Your order may be subject to import duties and taxes once shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and you should contact your customs office for specific amounts and percentages.

MUSA Direct is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country so please contact your local customs office for further details. Note, in some rare cases custom agents may delay delivery for some packages.

By law, we must declare all items at their full price and cannot alter or change this amount to decrease international custom fees. If you refuse a shipment from MUSA Direct, you are responsible for the original shipping charges, any import fees on the package and the cost of returning the package. This amount will be deducted from your merchandise refund.

Are all your merchandise one-size-fit-all or do you have any other sizes, any plus size?

We carry plus size long full leggings.

We carry other items which may include knitted leggings and lace skirts and shorts. 

How can I place a company order with our own specs?

The minimum order for OEM is 1,000 pieces per color at 5,000 pieces minimum total.

A sample must be provided. Detailed instructions for size specifications, color specs, price tags & wash labels.
Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more details